We work with SERPOST Postal Services of the Peru S.A. company of trasport of commissions entrusted of that our products come to our customers, with services worldwide, Nationally and Locally.

Shipping as well as changes and/or returns are under the following regulations that customers must agree to:

The accepted orders will be dispatched to the assigned address within the following 48 hours on normal working days, which exclude holidays and weekends. Normally all orders before 16.00 hours (GMT -05.00) are dispatched the same day. Any excepcional delay will be communicated by email to the customer with at least 12 hours of anticipation.
 
• The maximum weight for each order is 20 Kg including tare (70 g.) Orders over 20 Kg. should be placed simultaneously, in units of less than 20 kg. Or, please contact us to establish an alternative method of shipment.
  
  
• National and International shipping is using Courier Express EMS International and/or the Regular Certified Post from the Peruvian Post (Serpost del Peru S.A.).  Customers should select the type of shipment in the shipping step of the order process.
   
• Liability on delivery dates are the sole responsibility of the courier, Serpost del Peru and your local courier.  Delivery is about Six (6) working days for EMS International Express Courier and 20 / 30 through Regular Post.
   
• All products are packaged with quality standards here at our facility. Your parcel is subject to customs inspections at your port of entry and NaturePeru.com can not be held responsible for damaged articles or seizures by your country officials
   
• If applied, customs declaration and all the documents related to the shipping are included.  However it is possible that some countries require additional information from the client or tax payments at customs in order to clear the shipment.  In these cases the customer is fully responsible to provide any documentation or payment at customs. In all cases, shipping costs are not refundable.
   
• If the shipment is refused or ignored by the customer, the courier will make contact again within the next 5 days in order to arrange another delivery date. Failing this, the order will be returned to our shop. Should the client require the order again, in this case the customer should pay for all further costs incurred. Use Contact Us form for ask exact information of returned orders
   
• Customers are responsible to inquire about prohibited products on their countries. If order is rejected on custom because the product ordered has rectrictions, our company not refund order amount.

• If the product should be delivered to the client with any imperfection or the delivery order does not match the original order. A Contact Us form is available for the client to write us.
   
• The customer is able to exchange the products for others of the same or higher value from our virtual shop only if the product has not been opened or altered. US$ 20 for operation and shipping costs will be charged. A Contact Us form is available for the client to write us.
   
• Contact Us form for exchanging products must be sent within the 48 hours after receipt of the order.
   
• For your security please open the parcel in front of the courier and write down any deficiencies you might find.